The Ultimate Flooring

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Reviews about The Ultimate Flooring

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  Nour Mickail Review added: 2018.03.28

  ★ ☆ ☆ ☆ ☆
  I recently had an awful experience with the ultimate flooring company. I live locally and thought by paying a premium I would end up with a high quality finish. However they destroyed my floor, walls and skirting. Images attached before, after their 1st attempt, and their final 'finished' product, which has several obvious patches of discoloration. The owner is refusing to refund me so we’re escalating to the ombudsman and I’ll take him to court if I have to. Shocking experience.
  
  Replying to Seller's response:
  
  I just wanted to address a few points from your reply to my original review:
  
  1. Please see pictures of your sample square vs your finished first attempt. I will let other prospective customers decide whether they are in any way alike, or whether they would consider your finished first attempt acceptable to them. I confirm, it was certainly not acceptable for us. … I would add that your own workmen said you had neglected to use any primer as a base in your first attempt, and hence the reason for the natural wood colour showing through and uneven finish
  
  2. Please see screengrabs from a video of the entire perimeter of our double reception rooms, showing clearly that the damage caused was not to a ‘small amount of skirting paint’ as you say, but the entire perimeter of the rooms.
  
  3. Please note that while you may consider the cost of repairing the damage to be ‘highly inflated’, this was the sum we had to pay to a decorator to repair the woodwork, and clearly it was not as minor an undertaking as you have tried to portray. As per my original review, in addition to this were marked walls which also had to be made good. … As a further note to this, I note that you and your workers left our home in this condition without a word to us to acknowledge or apologise for the damage. Indeed, your next communication to us was merely your invoice for full and final payment – again, with no word of apology or acknowledgement of how you had left our property.
  
  4. You are correct that I was extremely naïve (at best) to seek to settle payment so quickly. Due to your having stacked the furniture in the centre of the rooms, and through the hallway (and having left them that way when you finished) I had been unable to inspect the flooring in its entirety, and was largely distracted by the more immediate and obvious issue of the damage done to our skirting and walls. I clearly regret settling payment too promptly, as I subsequently noticed several defects in your finish, as pictured in my first review.
  
  5. I don’t intend to conduct our dispute on this forum. The purpose of my review is merely to show prospective customers two ‘finished’ attempts, BOTH of which you seem to stand by as representative of the quality of your work. On this basis, they can consider if they would be pleased to pay for this level of finish.

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